Resources

Financial Systems

DCYF grantees and professional service providers participate in certain functions of the city-wide financials systems, SF City Partner and SF Paymode-X. If you are currently or plan on doing business with DCYF, please see the important steps below to access your accounts, check payments, and update your organization’s compliance and other information.

SF City Partner Account

DCYF grantees and professional service providers must be a compliant City Supplier and have an account in the SF City Partner website. If your organization plans to do business with DCYF, please see the step-by-step instructions on how to become a City Supplier on the SF City Partner website.

For any questions, please reach out to the Helpdesk listed on the website.

SF Paymode-X Account

DCYF grantees and professional service providers that prefer payments via direct deposit must have an account with SF Paymode-X, an Automatic Clearinghouse (ACH).

*NEW* In March 2024, the City expanded services for two types of direct deposit, Basic ACH and Premium ACH. Suppliers with existing direct deposit before the City’s upgrade project will continue to get direct deposit as Basic ACH. Suppliers must request the Premium ACH to receive new features with a service fee.

If you have an SF Paymode-X account, you can view direct deposit statuses shown as EFT, view remittance information, and sign up for email notifications for payments received at https://secure.paymode.com/px/login.

If you are a new or existing Supplier that would like to 1) switch from paper check to direct deposit or 2) update your direct deposit service, see the options below.

  1. Check out the City’s website (Get paid for your vendor services | San Francisco (sf.gov)), and contact Paymode-X Member services at enrollment@paymode-x.com or 800-331-0974.

  2. Suppliers with a Paymode-X account can log in and update their direct deposit service from Basic ACH to Premium ACH.

    • Log in at https://secure.paymode.com/px/login

    • Hover over the company name in the top right corner or scroll to the bottom of the dashboard

    • Select “Customer Support” and a pop up will appear. Click “Launch Customer Support”

    • Select the “hamburger icon” (menu icon in the top left corner) and “Create Request”

    • Fill out the request and select “Vendor Fees” as reasoning and click submit

    • Request will be created and click “back” to return to the dashboard

    • A button will be available on the right with “View open support requests” where you can monitor and update cases directly with the helpdesk called Vendor Success

    • Vendor Success will resolve and determine payment method eligibility

  3. For all other issues, email memberservices@paymode-x.com or call 877-443-6944.

Frequently Asked Questions

How can I check my DCYF payments? Please follow the checklist below before reaching out to DCYF staff.

  1. Check your SF City Partner Account: Please refer to the section above.

  2. Check your SF Paymode-X Account: Please refer to the section above.

  3. If payment details are still unclear in your SF City Partner and SF Paymode-X accounts, please provide the following information to your program specialist.

    • Agency Name

    • Purchase Order

    • Invoice Number

    • Date of Invoice

    • Invoice Amount

    • Description of Payment Details

If you received a payment from another department, please provide the same information above to your contact at the other department.

How can I switch from paper check to direct deposit payments? Please see the SF Paymode-X section above.

How can I upgrade my Basic ACH to Premium ACH for direct deposit payments? Please see the SF Paymode-X section above.

How can I update my bank account information? You can update your bank account information in your SF Paymode-X account. If you have any questions, please reach out to the helpdesk list on their website.

How can I update my mailing and remittance address? You update and view your mailing and remittance addresses in your SF Paymode-X and SF City Partner accounts. This will ensure that any check payments and other correspondences are sent to the correct location. This is particularly important for large organizations that have many office or branch locations. Organizations with multiple addresses in their account should confirm all of them, particularly the remittance address where checks are mailed.

How can I update my business tax and other compliances? Visit the Treasurer & Tax Collector’s (TTX) website to view or update your business tax and other compliances. Please contact TTX directly. DCYF does not have access to view or update this type of information.

Who should I contact if I have questions? Please use the resources below before reaching out to your program specialist.